Interviews
Emotions in retail post-Covid
Aperitivo with TPL - "Emotions in retail post-Covid" with Marta Rizzi, Psychologist and Sasha Stefanovic, Concept Store Retailer
From 2/07 AT 08:00

Emotions in retail post-Covid

Aperitivo with TPL - "Emotions in retail post-Covid" with Marta Rizzi, Psychologist and Sasha Stefanovic, Concept Store Retailer

An odd couple: an iconic concept store retailer and a psychologist wonder about the behavior of shopkeepers and customers after lock-down.An interesting observation from two points of view, only apparently distant, because they both focus on the person and their behavior. Retail, already before the pandemic, had entered a critical phase, now heightened by the health emergency and the proliferation of the web. A critical phase from which retail will only come out by changing paradigms, by seeing customers as people and not merely as consumers. From this conversation, valuable insights for everyone: companies, retailers and customers.

Duration:

00:37:02   

Production year:

2020   

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